top of page

Privacy Policy

Effective Date: August 5, 2026

​

Botanic Buddy Movers, LLC ("Botanic Buddy Movers," "BBM," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

​

This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, request a quote, communicate with us, purchase services, or otherwise interact with our business.

​

By using our website or services, you agree to the practices described in this Privacy Policy.

​

1. Information We Collect

We may collect the following categories of information:

 

Personal Information

Information you voluntarily provide to us, including:

  • Name

  • Email address

  • Telephone number

  • Service addresses

  • Billing address

  • Payment information

  • Information about your plants and relocation needs

  • Photos or videos you provide during the quote process

 

Service Information

Information related to the services we provide, including:

  • Move dates and scheduling information

  • Inventory of plants being transported

  • Service tier selections

  • Communications regarding your project

  • Photographs taken for condition documentation before, during, or after transport

 

Website Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Website pages visited

  • Referral sources

  • General usage analytics

 

This information is generally collected through cookies and similar technologies.

 

2. How We Use Your Information

We use your information to:

  • Provide quotes and estimates

  • Schedule and perform services

  • Process payments

  • Communicate regarding appointments and service updates

  • Document plant condition before and after transport

  • Improve our services and customer experience

  • Respond to inquiries and customer support requests

  • Maintain business records

  • Comply with legal obligations

  • Protect our legal rights and prevent fraud

 

With your consent, we may also send promotional communications, service updates, or educational content related to plant care and moving services.

 

3. Photos and Media

As part of our services, we may take photographs or videos of plants, packing methods, loading procedures, and completed deliveries.

 

These images are primarily used for:

  • Service documentation

  • Condition reporting

  • Insurance and claims support

  • Training and quality assurance

 

We will not use photographs that identify you, your home, or your property for marketing purposes without your permission.

 

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality and analyze visitor activity.

 

These technologies may help us:

  • Understand website traffic

  • Improve website performance

  • Remember user preferences

  • Measure marketing effectiveness

 

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

 

5. How We Share Information

We do not sell your personal information.

 

We may share information with trusted third parties when necessary to operate our business, including:

  • Payment processors

  • Website hosting providers

  • Scheduling and customer management software providers

  • Email and communication platforms

  • Professional advisors such as attorneys, accountants, and insurance providers

 

We may also disclose information when required by law or when necessary to protect our legal rights, customers, employees, or property.

 

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

 

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

 

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services

  • Maintain business records

  • Resolve disputes

  • Comply with legal, tax, insurance, and regulatory obligations

 

When information is no longer required, we will take reasonable steps to securely delete or anonymize it.

 

8. Your Privacy Rights

You may request to:

  • Access personal information we maintain about you

  • Correct inaccurate information

  • Request deletion of personal information, subject to legal and operational requirements

  • Opt out of marketing communications

 

To exercise these rights, please contact us using the information below.

 

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

 

We encourage you to review their privacy policies before providing information.

 

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

​

If we learn that we have collected information from a child under 13, we will take reasonable steps to delete that information.

​

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

 

Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

 

12. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Botanic Buddy Movers, LLC

Email: hello@botanicbuddymovers.com

Phone: 202-417-7852

Website: www.botanicbuddymovers.com

bottom of page